Policies

Order Confirmation & Payment Policy:

An order is considered confirmed only after a minimum of 50% has been paid. 

Orders that do not meet the 50% advanced requirement will not be considered as confirmed and will not be processed. 

The remaining payment must be paid directly to the brand before the final delivery through any of the approved payment methods. 

The order remains the property of the brand until the full payment is settled.

No returns or refunds will be accepted if an urgent order is delayed. 

Production and Processing Time:

The standard production period for customized or made-to-order abayas is 2 to 3 weeks.

Production timelines may vary based on workload, order volume, or operational capacity.

Customers will be informed in case of early completion or delays.

During pop-ups and exhibitions, delivery timelines are provided on the spot, and processing may take longer than usual due to high demand.

Timelines are approximate and may change due to workload, material availability, or factors beyond our control.

Minor size variation may occur due to handmade tailoring.

We reserve the right to refuse service in cases of abuse or inappropriate behavior.

The brand is not responsible for any damage once the item has been delivered to the customer.

Orders will be cancelled if payment is not received within one month, and we reserve the right to offer the item for sale again.

Refund, return & exchange policy

Payments are non-refundable, except in the case of a completely incorrect abaya.

Customized or made-to-order abayas cannot be returned or refunded under any circumstances.

Exchange is permitted only when a ready-to-wear alternative is available in stock.

Items must be in unused and original condition to qualify for exchange.

Alteration Policy:

Alterations for ready-to-wear abayas are offered free of charge.

Free alterations are valid within the first three (3) days from the date of delivery and before removing the tag.

After one week from delivery, alteration fees will apply.

Customized abayas cannot be returned or refunded, but alterations may be provided if required.

Customer Acknowledgment:

The brand reserves the right to modify or update the terms and conditions at any time without prior notice.

By placing an order, the customer confirms that they have read, understood, and agreed to all terms & conditions stated above.

Delivery & Shipping Policy: 

a. Domestic Shipping (Doha): The shipping fee for orders within Doha is QAR 50.
b. International Shipping: The shipping fee for orders outside the country is QAR 250.

Shipping Methods and Carriers: We utilize reliable shipping methods and trusted carriers to ensure timely delivery of your orders. The specific carrier and shipping method may vary depending on the destination and package size.

Order Processing Time: Once your order is successfully placed and payment is confirmed, we will process it within 10-15 business days. Please note that business days do not include weekends or public holidays.

Estimated Delivery Time: The estimated delivery time depends on the shipping destination. While we make every effort to deliver your order within the estimated timeframe, please understand that unforeseen circumstances or customs processes in the destination country may occasionally cause delays.

Delivery within Saudi Arabia takes 10 to 15 business days.
International delivery takes between 10 and 15 business days.
Free refunds and exchanges are accepted within 7 days of receipt